CONTACT
info@neocanvas.art
Phone
+94 76 874 3596
+94 76 874 3596
FAQs
We specialize in digitally hand-crafted oil-style portraits created by talented Sri Lankan artists. Each artwork is based on your photos and printed, framed, and delivered worldwide.
The total price depends on the frame size and the number of people in the portrait.
- Frame prices start at $39 (e.g., 8×12 inches)
- Each person added to the portrait is $10
Example:
8×12 inch frame ($39) + 2 persons ($20) = $59
Yes! You can send us separate photos, and we will digitally merge them into one beautiful painting. Please ensure the photos are clear and high-resolution for the best results.
- Clear, high-resolution image (minimum 1024×768 pixels)
- Good lighting (avoid dim or shadowy photos)
- No heavy filters
- Face and details clearly visible
Yes, we deliver worldwide using EMS and DHL courier services.
We deliver worldwide using reliable courier partners such as EMS and DHL Courier Services. Once your order is dispatched, we’ll share a tracking number with you via email so you can monitor your parcel’s journey in real time.
- Free delivery: Asian, South Asian, and Gulf countries
(e.g., Sri Lanka, India, Malaysia, Singapore, Qatar, UAE, Kuwait) - Paid delivery: USA, UK, Canada, Germany, France, Australia (Flat rate applies)
- Artwork creation & framing: 6–8 working days
- Shipping: Asian/Gulf countries: 5–10 working days
- Western countries: 7–21 working days
We provide tracking after dispatch.
Yes! Background changes and short text (e.g., names, dates, quotes) can be added at no extra cost. Just mention it when placing your order.
Yes, We Can Provide a soft copy of the Digital Oil painting
We offer popular frame sizes such as:
- 8×12 inches
- 12×16 inches
- 16×24 inches
- 20×30 inches
- 24×36 inches
Custom sizes may be available upon request.
We accept:
- Sri Lankan customers: Bank transfer, Frimi, eZ Cash, or cash on delivery (within Colombo)
- International customers: Visa, Mastercard, PayHere
No problem! Just let us know your deadline when placing the order. We’ll do our best to meet your timing. For urgent orders, rush processing and express shipping can be arranged at an extra charge.
Yes! We will send you a digital proof of your portrait within 3–4 working days. You can request revisions before final printing.
Use a soft, dry cloth or gentle duster. Avoid direct sunlight, moisture, or harsh cleaning products.
In the rare case your frame arrives damaged, please contact us within 48 hours with photos, and we will arrange a free replacement.
We currently do not offer gift wrapping, to ensure the frame arrives safely. However, you can add a gift message at checkout.
We respect your privacy. We only share artwork with your permission.
You can’t speak to the artist directly, but our team will collect all your ideas, feedback, and special requests and pass them on to the artist on your behalf.