CONTACT

Contact-Form

Email

info@neocanvas.art

Phone

+94 76 874 3596

Whatsapp

+94 76 874 3596

FAQs

What type of service does Neo Canvas provide?

We specialize in digitally hand-crafted oil-style portraits created by talented Sri Lankan artists. Each artwork is based on your photos and printed, framed, and delivered worldwide.

How much does a custom portrait cost?

The total price depends on the frame size and the number of people in the portrait.

  • Frame prices start at $39 (e.g., 8×12 inches)

     

  • Each person added to the portrait is $10

Example:
8×12 inch frame ($39) + 2 persons ($20) = $59

Can I merge multiple people from different photos into one portrait?

Yes! You can send us separate photos, and we will digitally merge them into one beautiful painting. Please ensure the photos are clear and high-resolution for the best results.

What is the ideal photo for a portrait?
  • Clear, high-resolution image (minimum 1024×768 pixels)

     

  • Good lighting (avoid dim or shadowy photos)

     

  • No heavy filters

     

  • Face and details clearly visible
Do you deliver internationally?

Yes, we deliver worldwide using EMS and DHL courier services.

What courier services do you use for delivery?

We deliver worldwide using reliable courier partners such as EMS and DHL Courier Services. Once your order is dispatched, we’ll share a tracking number with you via email so you can monitor your parcel’s journey in real time.

Do you offer free delivery?
  • Free delivery: Asian, South Asian, and Gulf countries
    (e.g., Sri Lanka, India, Malaysia, Singapore, Qatar, UAE, Kuwait)

     

  • Paid delivery: USA, UK, Canada, Germany, France, Australia (Flat rate applies)
How long will it take to receive my portrait?
  • Artwork creation & framing: 6–8 working days
  • Shipping: Asian/Gulf countries: 5–10 working days
  • Western countries: 7–21 working days

We provide tracking after dispatch.

Can I request changes to the background or add text?

Yes! Background changes and short text (e.g., names, dates, quotes) can be added at no extra cost. Just mention it when placing your order.

Can I order only the digital version of the portrait?

Yes, We Can Provide a soft copy of the Digital Oil painting

What sizes are available for framed portraits?

We offer popular frame sizes such as:

  • 8×12 inches

     

  • 12×16 inches

     

  • 16×24 inches

     

  • 20×30 inches

     

  • 24×36 inches

Custom sizes may be available upon request.

What payment methods do you accept?

We accept:

  • Sri Lankan customers: Bank transfer, Frimi, eZ Cash, or cash on delivery (within Colombo)
  • International customers: Visa, Mastercard, PayHere
What if I want to receive my painting before a specific date?

No problem! Just let us know your deadline when placing the order. We’ll do our best to meet your timing. For urgent orders, rush processing and express shipping can be arranged at an extra charge.

Will I get a preview before printing?

Yes! We will send you a digital proof of your portrait within 3–4 working days. You can request revisions before final printing.

How do I clean and maintain the painting?

Use a soft, dry cloth or gentle duster. Avoid direct sunlight, moisture, or harsh cleaning products.

What if my item arrives damaged?

In the rare case your frame arrives damaged, please contact us within 48 hours with photos, and we will arrange a free replacement.

Can I gift wrap the portrait?

We currently do not offer gift wrapping, to ensure the frame arrives safely. However, you can add a gift message at checkout.

We respect your privacy. We only share artwork with your permission.

Can I speak directly to the artist?

You can’t speak to the artist directly, but our team will collect all your ideas, feedback, and special requests and pass them on to the artist on your behalf.

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