Privacy Policy – NeoCanvas.Art
Effective Date: 1st July 2025
At NeoCanvas.Art, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. Who We Are
NeoCanvas is a digital portrait and framing service operated by Neo Canvas SL, a Sri Lanka-based business specializing in handcrafted digital art and custom-framed artwork delivered worldwide.
2. Information We Collect
When you place an order or contact us, we may collect the following information:
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Personal Details:
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Full Name
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Country
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WhatsApp Number
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Email Address
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Order Details:
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Selected Frame Size
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Number of People in the Portrait
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Uploaded Photos
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Requirements or Notes for the Artwork
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Preferred Delivery Type (Softcopy or Framed Print)
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Additional Info (if provided during confirmation):
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Shipping Address
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Technical Data (automatically collected):
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IP address
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Browser type
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Device type
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Cookies and usage data (only for analytics or performance)
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3. How We Use Your Information
We use the collected information to:
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Process and fulfill your order
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Contact you for order confirmation and revisions
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Share previews and artwork approvals
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Send shipping updates and tracking information
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Provide customer support
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Improve user experience on our website
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With your consent, display final artworks on our social media or portfolio
4. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information.
However, we may share data with trusted third-party services only when necessary, including:
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Payment Gateways (e.g., PayHere or Stripe) to securely process your payments
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Courier or shipping partners for product delivery
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Email or communication platforms to send order updates
All third parties are bound by confidentiality and data protection agreements.
5. Photo Uploads & Consent
Uploaded photos are used solely for the purpose of creating your custom artwork.
With your permission, completed artworks may be used for promotional purposes (e.g., social media or website gallery). You can opt out at any time.
6. Data Retention
We retain your data only for as long as necessary to:
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Complete your order
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Meet legal or accounting requirements
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Provide after-sales support
You may request deletion of your data by contacting us (unless required by law to retain it).
7. Your Rights
As a user, you have the right to:
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Access your personal data
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Request correction or deletion
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Withdraw consent at any time
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Object to data processing
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File a complaint with a data protection authority
To exercise these rights, email us at info@neocanvas.art.
8. Security Measures
We implement industry-standard safeguards to protect your data:
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Secure (SSL) website connection
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Encrypted file storage and secure backups
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Limited access to staff directly involved in your order
9. Cookies & Tracking
We may use cookies for basic website functionality and analytics. You can control or disable cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest update date.
11. Contact Us
If you have any questions or requests regarding your personal data, feel free to contact us:
📞 WhatsApp/Call: +94 76 874 3596
📧 Email: info@neocanvas.art
🌐 Website: www.neocanvas.art
