Privacy Policy – NeoCanvas Gift Store

Effective Date: 1st July 2025

At NeoCanvas Gift Store, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.

1. Who We Are

NeoCanvas Gift Store is operated by Neo Canvas SL, a Sri Lanka–based business specializing in curated gifts, hampers, soft toys, accessories, and personalized keepsakes delivered locally and worldwide.

2. Information We Collect

When you place an order or contact us, we may collect the following information:

Personal Details:

• Full Name

• Country

• WhatsApp Number

• Email Address

Order Details:

• Selected Products

• Quantity

• Customization/Personalization Notes

• Preferred Delivery Type

Additional Info (if provided):

• Shipping Address

Technical Data (automatically collected):

• IP Address

• Browser Type

• Device Type

• Cookies and usage data (for analytics and performance)

3. How We Use Your Information

We use your information to:

• Process and fulfill your order

• Contact you for order confirmation and customization requests

• Send order updates and shipping details

• Provide customer support

• Improve user experience on our website

• With your consent, feature your gift orders (without sensitive details) on our social media or promotional material

4. Data Sharing & Third-Party Services

We do not sell or trade your personal information. However, we may share necessary details with trusted third parties, including:

• Payment Gateways (e.g., PayHere, Stripe) to securely process your payments

• Courier Partners for product delivery

• Communication Platforms for order updates

All third parties are required to comply with strict confidentiality and data protection agreements.

5. Product Customization & Consent

• Personalization details (like names or messages) are used only for your selected product.

• With your permission, we may share pictures of customized gifts on our website or social media (optional).

6. Data Retention

We retain your data only for as long as necessary to:

• Complete your order

• Meet legal or accounting requirements

• Provide after-sales support

You may request deletion of your data at any time unless required by law to retain it.

7. Your Rights

As a customer, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to data processing

• File a complaint with a data protection authority

To exercise these rights, email us at info@neocanvas.art.

8. Security Measures

We implement industry-standard security measures, including:

• SSL-secured website connection

• Encrypted storage of sensitive data

• Limited staff access to personal data

9. Cookies & Tracking

We use cookies for website functionality and analytics. You can disable cookies in your browser settings if preferred.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the new effective date.

11. Contact Us

If you have any questions or concerns about your personal data, please reach out:

📞 WhatsApp/Call: +94 76 874 3596
📧 Email: info@neocanvas.art
🌐 Website: www.neocanvas.art