Terms & Conditions – NeoCanvas Gift Store

Last Updated: 1st July 2025

Welcome to neocanvas.art (“Website”), operated by Neo Canvas SL, based in Sri Lanka. By accessing or using our services, you agree to be legally bound by these Terms and Conditions. Please read them carefully before placing an order.

01. Our Services

NeoCanvas Gift Store provides a wide range of gifts including soft toys, handbags, hampers, home décor, and personalized keepsakes. Products are curated with care and delivered locally and worldwide.

02. Order Process

• Browse and select products through our website.

• Add items to your cart and proceed to checkout.

• Provide accurate contact and delivery details.

• For personalized items, share customization details at checkout.

• After successful payment, we will confirm your order via WhatsApp or email.

03. Payments

• Prices are displayed in USD (or equivalent local currency where available).

• Payments must be made in full at the time of order.

• We accept payments via PayHere, Stripe, bank transfer, and other supported methods.

• All transactions are secure and encrypted.

04. Delivery & Timeline

• We deliver both locally and internationally.

• Standard delivery times:

  • Sri Lanka (Local): 2–5 business days

  • International: 7–14 business days depending on location

• Delivery charges are calculated at checkout (some promotions may include free delivery).

• Delivery timelines may vary during peak seasons or due to courier delays.

05. Cancellation & Refund Policy

• Orders can only be canceled before shipment.

• Once dispatched, cancellations are not possible.

• Refunds or replacements are provided only in cases of:

  • Damaged products during shipping

  • Wrong item, size, or variation received

  • Missing items in the order

• Please review our full Refund & Return Policy for more details.

06. Intellectual Property

• All product images, website content, and designs remain the intellectual property of NeoCanvas.

• Personalized/customized items are made solely for you but may not be replicated or resold without your consent.

07. User Responsibilities

• You must provide accurate and complete details when placing an order.

• For personalized products, ensure the details (names, dates, messages, etc.) are correct before confirming your order.

• We are not responsible for errors caused by incorrect information submitted by the customer.

08. Packaging & Safety

• All items are carefully packaged to avoid damage during transit.

• Fragile or premium items may include protective wrapping or special packaging.

• In case of damage, please provide photos for verification.

09. Contact Information

For questions, order updates, or customer support:

📞 WhatsApp/Call: +94 76 874 3596
📧 Email: info@neocanvas.art
🌐 Website: www.neocanvas.art
📱 Social Media: @neocanvas.art (Instagram / Facebook / TikTok)

10. Updates to Terms

NeoCanvas Gift Store reserves the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date.